Indocomp Systems Inc.
(“Indocomp”) provides this Limited Warranty:
• Only to the person or entity
that originally purchased the product from
Indocomp or its authorized reseller or
distributor, and
• Only for products purchased and delivered
within the the United States, the District
of Columbia, U.S. Possessions or
Protectorates, U.S. Military Installations,
or addresses with an APO or FPO, and Canada.
Limited Warranty:
Indocomp warrants this product
will be free from material defects in
workmanship and materials under normal use
from the original date of purchase.
• Product (excluding power
supplies): One (1) year
• Power supplies: One (1) year
• Spare parts and spare kits: Ninety (90)
days
Under this Limited Warranty
will be, at Indocomp’s option, to either
repair or replace the defective Product
during the Warranty Period at no charge to
the original owner excluding shipping and
handling fees. The replacement product needs
not to be new nor have identical make, model
or part. Indocomp may replace the defective
Product or any part thereof with any factory
reconditioned product that Indocomp
determines is equivalent in all material
respects to the defective Product.
Replacement or repaired Product will be
warranted for the remainder of the original
Warranty Period or ninety (90) days,
whichever is longer.
Non-Applicability of Limited
Warranty:
Limited Warranty of Indocomp’s
products will not be applied to and does not
cover any refurbished/reconditioned product
and any product purchased through clearance
or liquidation sale or other sales in which
Indocomp, the sellers, or the liquidators
expressly disclaim their warranty
obligation, whereas the product is being
sold “As-Is” without any warranty.
RMA (Return Merchandise
Authorization) Request:
The customer shall return the
product with proof of purchase to Indocomp
for RMA processing. In case the return
policy period has expired from the retailer
or distributors and the product is within
warranty, the customer shall submit a RMA to
Indocomp as described below:
• Customer (End User) must
submit a RMA request with the product as
part of the claim with a written detailed
description of the Product issue allowing
Indocomp to confirm the same, along with
proof of purchase of the product (dated
receipt).
• The customer must first
contact technical support from Indocomp
Technical Support at ind-rk3288@indocomp.com
, who will attempt to assist and remedy the
customer in resolving their issues and
concern with the product. If the product is
considered defective or malfunctioning, the
Customer (End User) must obtain a Return
Material Authorization (“RMA”) number by
completing the RMA form and entering the
assigned RMA Number assigned by ind-rk3288@indocomp.com
.
• After an RMA number is
assigned, the defective/malfunctioning
product must be packaged securely in the
original or other suitable shipping package
to ensure that it will not be damaged in
transit to Indocomp Systems Inc. The RMA
number must be visibly and clearly marked on
the outside of the package. Do not include
any manuals or accessories in the shipping
package, Indocomp will only replace/repair
the defective/malfunctioning product and
will not ship back any accessories.
• The Customer (End User) is
responsible for all incoming shipping
charges to Indocomp. RMA replacements need
be fully insured by the customer expense and
shipped to Indocomp Systems Inc., 3383 South
Lapeer, Metamora, MI 48455. Indocomp will
not be held responsible for lost packages
shipped during transit to Indocomp’s Office.
Indocomp will ship back the repaired or
replacement package any common carrier
selected by Indocomp. Return shipping fees
shall be paid by Indocomp, if a United
States address is used, otherwise the
product will be shipped to you using freight
collect. Expedited shipment methods are
available at Customers (End Users) expense
upon request. We “Indocomp” reserve the
right to deny and reject any returned
products if guidelines/instructions and
request are not met, return shipment will be
charged to the Customers “End Users” at
their expense.
What Is Not Covered Under
Limited Warranty:
The Limited Warranty provided
by Indocomp does not cover the following:
Improper or incorrectly
performed service maintenance or repairs
voids this Limited Warranty. Products that
Indocomp’s judge to have been subjected to
abuse, accident, alteration, modification,
tampering, negligence, misuse, faulty
installation, repair or service in any way
that is not contemplated in the
documentation for the product, or if the
model or serial number has been altered,
tampered with, defaced or removed, product
failures due to power outages, and cosmetic
damage, and does not limit damage that are
caused by shipment, due to act of God. Any
hardware, firmware or other products or
services provided by anyone other than
Indocomp.
Limitation of Liability:
INDOCOMP IS NOT LIABLE UNDER
ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY
OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY
LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR
DAMAGES OF ANY CHARACTER, WHETHER DIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT,
WORK STOPPAGE, COMPUTER FAILURE OR
MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR
COMPUTER PROGRAMS TO WHICH NIXES’S PRODUCT
IS CONNECTED WITH, LOSS OF INFORMATION OR
DATA CONTAINED IN, STORED ON, OR INTEGRATED
WITH ANY PRODUCT RETURNED TO Indocomp FOR
WARRANTY SERVICE) RESULTING FROM THE USE OF
THE PRODUCT, RELATING TO WARRANTY SERVICE,
OR ARISING OUT OF ANY BREACH OF THIS LIMITED
WARRANTY, EVEN IF INDOCOMP HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES TO THE
MAXIMUM EXTENT PERMITTED BY LAW,. THE SOLE
REMEDY FOR A BREACH OF THE FOREGOING LIMITED
WARRANTY IS REPAIR, OR REPLACEMENT OF THE
DEFECTIVE OR NONCONFORMING PRODUCT. THE
MAXIMUM LIABILITY OF INDOCOMP UNDER THIS
WARRANTY IS LIMITED TO THE PURCHASE PRICE OF
THE PRODUCT COVERED BY THE WARRANTY. THE
FOREGOING EXPRESS WRITTEN WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF
ANY OTHER WARRANTIES OR REMEDIES, EXPRESS,
IMPLIED OR STATUTORY.
Governing Law:
This Limited Warranty shall be
governed by the laws of the State of
California. Some states do not allow
exclusion or limitation of incidental or
consequential damages, or limitations on how
long an implied warranty lasts, so the
foregoing limitations and exclusions may not
apply. This Limited Warranty provides
specific legal rights and you may also have
other rights which vary from state to state.
